The information on this page has been gathered to assist you with a new or ongoing apprentice. If you have any further questions please contact your local AASN or call the Skilling Australia hotline on 1800 020 108.

Where do I start with a new apprentice?

The Australian Apprenticeship Support Network (Apprenticeship Network) is your first point of contact for all queries about apprenticeships. You cannot start an Australian Apprenticeship without an Apprenticeship Network provider. A list of AASN agents can be found here.

Where can I find out more about apprenticeships?
What is the Australian Apprenticeship Support Network (AASN)?

The Australian Apprenticeship Support Network provides personalised advice and support services for Apprentices and Employers from pre-commencement to completion of their course. For example essential administrative support, payment processing, and regular contact, as well as targeted services for individuals who need extra support to complete their apprenticeship.

How do I know who my AASN is?

Call the Skilling Australia hotline on 1800 020 108 to find out who your AASN is.

What is an Registered Training Organisation?

A Registered Training Organisation (RTO) is a provider registered by ASQA (or a state regulator) to deliver nationally recognised VET training and qualifications. Click here for a list of RTO contacts throughout Australia. 

How do I know what to pay an Apprentice?

Apprentices usually receive special pay rates while they complete their qualification. This includes payment for all hours spent working at your business and in formal training/trade school. You can only pay apprentice wages if you have a formal training contract with your apprentice that has been registered and recognised by a state or territory training authority. Apprentice wages are set out in the award or agreement that applies to your business. It can vary based on the length of the apprenticeship, how much training the apprentice has completed, and if the employee is a school-based or adult apprentice.

As a member of the NBIA, you can access up-to-date wages information from our qualified IR advisor contact the NBIA membership hotline (1300 557 022) or email us for more information.

What government incentives are available for Australian Apprentices and their employers?

The Australian Apprenticeships Incentives Program (AAIP) contains a range of payments for Australian Apprentices. Further information regarding eligibility can be obtained from your Australian Apprenticeship Support Network (AASN) provider.

The criteria and funding of these payments may change during the term of the Apprenticeship in line with Government priorities. This may result in changed eligibility at the time a payment is due. These changes will be communicated through your AASN provider.

From 1 July 2022 the AAIP will be replaced with the Incentives for Australian Apprenticeships (IAA). Employers claiming incentives for an apprentice or trainee who commenced before 1 July 2022 will continue to be supported under the AAIP.

What if my Apprentice isn't enjoying the training?

Apprenticeship Network providers help people find alternative training pathways if they are not suited to an apprenticeship.